Your New Credit Card
Once you have received your new credit card, you can use it worldwide. You will need a PIN for transactions at terminals. You will receive this a few days later in a separate letter.
Information on Using Your Credit Card
Registration of the TransactVerify App
What is the TransactVerify app? Read more in the User Guide (German) (PDF, 732 KB) .
Mastercard Identity Check
Activation of the Mastercard Identity Check procedure for online use of your credit card.
Further Information
You can read the answers to frequently asked questions about Mastercard® Identity Check™ here (german) (PDF, 199 KB) . Further information about the TransactVerify app can be found here (german) (PDF, 701 KB) . Instructions on how to use the TransactVerify app can be found here (german) (PDF, 251 KB) .
Further information
Mastercard ID Check: Strong customer authentication for online payments via mTAN or app
Contactless payment at all retailers with compatible readers
Cost: 65€ per year for the primary card, 45€ per year for additional cards
Credit limit: Individual limit
Keep track of your account balance, card statements, and transactions with the Transaction App
Attractive Insurance Benefits
Regardless of Card Usage
International travel health insurance, travel service insurance, travel liability insurance, international car insurance.
Depending on the Card Used
Transport accident insurance, travel legal protection insurance, motor vehicle travel liability insurance for rental vehicles.
Documents
The insurance terms and conditions can be found in the documents that First Data sent you with your credit card, as well as in the PDF below.
If you have any further questions, we will be happy to assist you.
In the Event of Damage
For quick and easy reporting of an insurance claim, we recommend using the Allianz Online Claims Portal.
Regardless of Card Usage
International travel health insurance, travel service insurance, travel liability insurance, international car insurance.
Depending on the Card Used
Transport accident insurance, travel legal protection insurance, motor vehicle travel liability insurance for rental vehicles.
Documents
The insurance terms and conditions can be found in the documents that First Data sent you with your credit card, as well as in the PDF below.
If you have any further questions, we will be happy to assist you.
In the Event of Damage
For quick and easy reporting of an insurance claim, we recommend using the Allianz Online Claims Portal.
Data Protection
Here you will find important information about data protection for the "TransactVerify" app.
Information for Former HAL Customers
You can find the credit card information for former HAL customers here.
Blocking: Customer Service Hotline: +49 69 7933 1910