I forgot my password. What should I do?

If you have entered your password incorrectly several times, your account will be locked for security reasons. Please call Customer Support or your personal account manager to request a new password.

Can I also receive a new password by Email?

For security reasons, a new password can only be sent by mail.

I can't remember my username. What should I do?

You can set an alias in Online Banking under "Settings" and "Login Information". Once you've confirmed it, you can then log in using either your login name or your alias.

How can I get notified when new messages arrive in my inbox?

In Online Banking, you can enter an email address for this purpose under "Settings". You will then receive an email daily, weekly, or monthly – whichever you choose – whenever new documents are added to your inbox.

The apps aren't showing up in the AppStore for me. What can I do?

For security reasons, our apps are only available for the three most recent versions of your mobile device's operating system.

How can I block my online banking access?

You can block your access at any time on your own in Online Banking under "Settings" and "Block Access". Alternatively, you can call Customer Support or your personal account manager during our business hours to have your access blocked.

Why do I have to enter a TAN every time I log in?

This is what is known as two-factor authentication. It is an additional security measure required by law.

Can I change the language of online banking?

In the footer, you'll find the "DE" and "EN" buttons, which you can use to switch between German and English in Online Banking at any time.

Hauck Aufhäuser Lampe Online Banking

Experience our comprehensive and personalized service, fast and direct communication, and the highest security standards – both in person and online. With our modern online banking, you can conveniently access your finances anytime, anywhere – whether via computer, tablet, or smartphone. You’ll benefit from a flexible and convenient service that’s available both as an online portal and as a mobile app for Android and iOS.

Onlinebanking

Welcome!

A clearly structured main menu allows you to get an overview of your assets, your payment transactions, various products and services, and your inbox. The intuitive interface makes it easy for you to switch between different sections.

An Overview of the Most Important Features

Select the financial data that is most important to you. With your personalized home page, you can keep track of all your important account and brokerage account information at a glance.

Our interactive portfolio analysis not only examines your overall asset structure but also the detailed performance of your portfolios. And using data on historical portfolio performance, you can customize your personal asset reporting.

Thanks to the multibanking feature in the "Asset Overview" section, you can also link accounts and brokerage accounts at third-party banks to your online banking. With Hauck Aufhäuser Lampe, you can keep track of everything at all times.

Do you have a temporary need for liquidity but don't want to dip into your own assets? You're welcome to submit your financing request directly through your online banking.

Mobile App

Our online banking service is available via the "HAL mobileBanking" mobile app for Android on the Google Play Store and for iOS on the Apple App Store. This allows you to handle your banking transactions quickly and conveniently from any device. To take full advantage of our mobile banking app, please be sure to download the latest version. Only the latest version offers you the highest level of security and the most up-to-date design.

Apple AppStore

Google PlayStore

TAN Procedure

Using our secure signature process, we send you a personalized TAN for each transaction via the "HAL TAN-APP" mobile app. This allows you to complete your transactions quickly and securely. Log in easily using your PIN or fingerprint.

With the pushTAN method, you can approve the transaction with the push of a button.

We also offer the photoTAN method in this app or on a separate device (token).

Apple AppStore

Google PlayStore

FAQ – Frequently Asked Questions

Security

Protecting your assets – and thus your banking transactions – is our top priority. We have incorporated state-of-the-art security measures into our online banking system to protect your accounts and transactions from unauthorized access:

SCA – Two-Factor Authentication: The PSD2 directive requires login via two-factor authentication (Strong Customer Authentication – SCA). Online banking customers must regularly enter a TAN (e.g., pushTAN) in addition to their customer number and password after logging in to gain access to their online banking.
Secure signature process via pushTAN: For each transaction, we send you a personalized TAN via the app to your mobile phone. You’ll also receive all relevant transaction details, which you can review again before completing the transaction. Each TAN is issued only once and expires after 5 minutes.
You also have the option to use the photoTAN process – either through our TAN app or, if you prefer, via a separate device. After you’ve entered your transfer details in online banking, an image will appear on the screen. Use the photoTAN reader or the photoTAN app on your smartphone to scan the graphic. This graphic also contains all relevant transaction details, which you can review once more before completing the transaction. Here, too, each TAN is issued only once and expires after 15 minutes.
Secure data transmission with 128-bit SSL encryption

Three Steps to Accessing Your Online Banking Account

Please send us a completed and signed “Online Banking Agreement” in a sealed envelope. You can obtain the form here or from your customer advisor.
We will then send you a personalized welcome letter by mail containing your new online banking credentials (username and password) as well as all other relevant user information.
When logging in for the first time, you must verify your identity once using a TAN.